When done properly, stakeholder engagement can be the key to the success of a district energy network. Yet, there are many different stakeholders, and each is to be engaged in a particular way. In the framework of the Euroheat & Power Congress Virtual Thursdays, this April the Celsius Initiative is partnering up with the REWARDHeat and ReUseHeat projects to address the question of how utility companies can better engage with the end-users.
To set the stage, we will hear from Lithuania’s largest provider of heat, Vilniaus šilumos tinklai. Though it already runs one of the greenest, most efficient and well accepted district heating systems in Europe, it continuously looks to improve its system as well as its services.
We will also learn about the REWARDHeat study assessing which comfort factors (e.g., indoor temperature or air quality) are the most important to customers. It includes customers’ engagement in the heating and cooling solution, their comfort demand as well as their willingness to pay for “greener” heat supply.
Moreover, the ReUseHeat dashboard gathers real time monitoring data at district level to map all power flux, from heat source to end-users, and CO2 emissions, making it possible to hypothesize how a city and its inhabitants perceive such a service. This demonstration of a local energy management dashboard represents a first of a kind solution to raise acceptance and awareness of sustainable district heating among end-users.